Clarendale at Indian Lake’s Management Company Ranked #1 In J.D. Power Study

FOR IMMEDIATE RELEASE                                                          NEWS RELEASE CONTACT:

November 18, 2019                Jake Rightmyer

Executive Director

Clarendale at Indian Lake

rightmyerjake@LCSnet.com

615-826-9223

or

Jeri Uhlmansiek
National Marketing Director

Life Care Services

uhlmansiekjeri@lcsnet.com

515-875-4702

 

 

Clarendale at Indian Lake’s Management Company Ranked #1 In J.D. Power Study

 

Life Care Services Awarded Highest Customer Satisfaction

Among U.S. Senior Living Communities in 2019

 

Nashville, TN – Clarendale at Indian Lake, managed by Life Care Services®, An LCS® Company, announced that its management company ranked highest in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study. Clarendale at Indian Lake is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.

The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Clarendale at Indian Lake will serve more than 190 residents and 80 team members.

“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. “Clarendale employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”

 

J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States. For more information about Clarendale at Indian Lake, visit ClarendaleAtIndianLake.com or call 615-271-5511.

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